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In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

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What You Need to Know

At JC Safety we aim to send out your order as soon as possible. We are only a very small team, so the majority of orders will be sent out the same day (if ordered before 11am and subject to them not being a 'Pre-Order' item) or the next day at the latest. 

We use both Royal Mail to send our standard parcels, offering you both first and second class as an option. First class mail tends to arrive within 3 working days; second class mail arriving up to 5 working days from shipping. 

For our more expensive products, we send these via DHL so they are fully trackable and insured. DHL tends to deliver the next working day following dispatch, but occasionally it can take 2 working days. 

Please note: shipping can be a bit tricky sometimes, especially with today's climate often causing delays so we ask you to be patient in receiving your goods. If you have problems, please get in touch via the 'contact' button below. 



The Small Print

For Unwanted Items: If you are not happy with your purchase or have simply changed your mind, please get in touch with us within 14 days of receiving your order and we will happily issue a refund. The refund is subject to us receiving the goods back undamaged, in their original packaging with all labels intact ready for re-sale. We do not charge restocking fees at JC Safety, but if you have changed you mind you will be required to return the goods at your own cost, fully insured to the amount of the goods in case of loss. 


For Faulty Goods: If you receive faulty goods, please click the 'contact' button below so we can work together to find the best solution - whether this is a refund or replacement. We may need the faulty item(s) returning to us so we can inspect the issue, and once we are satisfied on inspection that the item is damaged we will refund you any shipping costs incurred.  

Refunds will be processed using the same payment method you opted to use during checkout. Please allow 5 working days for refunds to arrive back in your account.



Our Policy

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Trust Us with Your Information

This is your Privacy Policy Section. It’s a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, or about the way you collect customers’ data and use it once their purchase has been completed.

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language so they can shop with confidence, time and time again!

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