For Unwanted Items: If you are not happy with your purchase or have simply changed your mind, please get in touch with us within 14 days of receiving your order and we will happily issue a refund. The refund is subject to us receiving the goods back undamaged, in their original packaging with all labels intact ready for re-sale. For unwanted respiratory PPE, we can only refund or exchange if we receive the goods back unopened and unused due to health and safety reasons.
We do not charge restocking fees at JC Safety, but if you have changed you mind you will be required to return the goods at your own cost, fully insured to the amount of the goods in case of loss.
For Faulty Goods: If you receive faulty goods, please click the 'contact' button below so we can work together to find the best solution - whether this is a refund or replacement. We may need the faulty item(s) returning to us so we can inspect the issue, and once we are satisfied on inspection that the item is damaged we will refund you any shipping costs incurred.
Refunds will be processed using the same payment method you opted to use during checkout. Please allow 5 working days for refunds to arrive back in your account.
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